Disconnection / reconnection

Disconnection of a non-household customer's installations

In accordance with point 105 of the regulation, the supplier may request disconnection in five cases:

• Non-payment — if the non-household customer does not pay the invoices within 10 calendar days of the payment due date. The supplier informs customers of this possibility through the invoices.
• Expiry of the contract — on expiry of the supply contract, if the customer does not request its extension.
• Refusal of the contract with the supplier of last resort — if the customer refuses to conclude the contract after takeover.
• Refusal of the contract with another supplier — after the end of the supplier-of-last-resort period, with 15 calendar days' prior notice.
• At the request of the non-household customer — the customer may request their own disconnection.

Reconnection of installations to the network

Customers may request reconnection after the causes that led to the disconnection have been removed.

1. 1

   The customer requests reconnection and pays the reconnection fee.

2. 2

   The supplier forwards the reconnection request to the system operator.

3. 3

   The system operator carries out reconnection within a maximum of 2 working days of the fee being paid.