Frequently asked questions

All individuals and legal entities that consume natural gas on the territory of the Republic of Moldova.

We supply natural gas and electricity at unregulated prices for household/non-household customers.

We supply across the entire territory of the Republic of Moldova.

A personalised approach, flexible contract terms, transparency in price setting, reliability of supply and support throughout the partnership.

You need to submit a request through the form on the site or contact us directly to receive a commercial offer tailored to your needs.

Prices are set by agreement between the supplier and the customer, taking into account the volumes consumed, the delivery terms and other conditions of the contract.

Yes, we offer both fixed and floating tariffs, depending on the customer's needs.

Payment is made on the basis of the invoices issued, within the deadlines set by the contract. Payment is made by bank transfer to the supplier's account.

The process of switching supplier is regulated by law and includes submitting a request, notifying the current supplier and signing a new contract. We will provide full assistance throughout the process.

Switching supplier must take place within no more than 20 calendar days from the submission of the request by the final customer.

Yes, notifying the current supplier is a mandatory step of the switching process.

We strictly comply with the established quality standards and carry out regular monitoring of the parameters of the supplied energy.

You can contact us by phone, by e-mail or through the contact form on the site. All contact details are available in the Contacts section.

Complaints and requests can be submitted through the form on the site or sent by e-mail. We undertake to review each request within the deadline set by law. See the Complaint page.